Questions about CloudTally Pro

Yes. Each client provides their own valid Tally Prime licence. CloudTally Pro provides the hosted access platform and does not sell, issue or include Tally Prime licences.

CloudTally Pro staff confirm this with you during onboarding, and your portal shows the agreed step. Never send licence keys or passwords in a support ticket or email.

CloudTally Pro staff create your account and send you an invitation link to choose your password. Use Get started to tell us about your team.

Use “Forgot your password?” on the sign-in page. Reset links work once and expire after 30 minutes.

CloudTally Pro staff set up, renew and change subscriptions for you. There is no online checkout. Your portal shows your plan, status and renewal date.

You can still sign in to see your status and contact support, but Tally Prime cannot be opened until the subscription is active again.

No. Listed prices are in Indian rupees and exclude applicable taxes and your Tally Prime licence.

In the portal, choose Open Tally Prime. Our server checks your subscription, seat and permissions, then hands you over to your hosted workspace in a new tab.

A laptop access app that connects to the same workspace is planned. It appears under Downloads, with supported operating systems, version and setup steps, once it is approved for release.

We do not promise mobile access at this stage. Supported devices will be listed once the remote-access technology is confirmed.

Signed-in clients raise support tickets from the portal and can follow replies and status there.

Each plan lists a proposed storage allowance. Your portal shows measured usage and your configured quota once storage monitoring is connected for your account.

Your portal shows the backup policy assigned to your account and the latest verified result. Backup frequency, retention and restore arrangements are confirmed per account; if nothing is configured yet, the portal says so plainly.